Service Management Expert

About Blyce 

Blyce (formerly BearingPoint Caribbean) has been driving the digital transformation of governments and communities in over 20 countries for more than 40 years. Our platforms and services power critical systems in taxation, social security, permits, and licensing. These solutions create tangible improvements in citizens’ daily lives, especially in small islands and developing nations. 

We work with a multicultural team of 175+ professionals across Curaçao, the Netherlands, Colombia and Bonaire. With passion and purpose, we build technology that matters.

About the role 

At Blyce, we are expanding our Client Experience department and are looking for a Service Management Expert who thrives in a dynamic environment where no two days are the same. In this role, you act as the bridge between clients and internal technical teams, ensuring that our services run smoothly and that customers feel supported, informed, and heard.

You work closely with development, deployment, delivery, and service desk teams to coordinate incidents, manage service expectations, monitor SLAs, and continuously improve customer experience. This is not a technical role, but you do need to understand IT environments well enough to translate technical topics into clear communication for clients.

About you 

You are someone who naturally takes ownership, communicates with confidence, and enjoys working at the intersection of customers, technology, and operations.

You have a proactive mindset, strong communication skills, and the ability to stay calm under pressure. Experience matters, but mindset and ownership are even more important to us.

Key responsibilities 

• Act as the main point of contact for assigned clients  

• Coordinate and follow up on incidents, escalations, and service requests  

• Monitor SLA performance and identify improvement opportunities  

• Facilitate operational meetings with clients and internal teams  

• Translate customer needs into clear actions for technical teams  

• Ensure proactive communication during incidents and ongoing projects  

• Coordinate across departments including Service Desk, Delivery, Deployment, and Development  

• Maintain structured documentation and reporting  

• Support continuous improvement of service management processes  

• Build strong and trusted client relationships

What you bring to the team 

Must-have: 

• Bachelor working/thinking level  

• 5+ years of experience within a customer-facing or service-oriented role within an IT or software environment 

• Strong communication skills in English (Dutch and/or Spanish are a plus)  

• Flexible and open to occasionally work outside office hours 

Nice-to-have: 

• Experience with stakeholder management, coordination, or account management  

• ITIL certification 

• Experience with Jira, reporting, or structured documentation 

What we offer 

• A competitive gross monthly salary between XCG 6,980 and XCG 9,311 depending on experience (based on full-time employment on Curaçao); 

• 23 vacation days, with the option to buy or sell 8 additional days each year; 

• 8.33% vacation pay; 

• A gross variable compensation equivalent to an extra month’s salary per year, paid out per month; 

• A gross fixed expense allowance of XCG 500,- per month; 

• An annual reward, linked to company results; 

• Pension plan via Guardian Group; 

• A hybrid working policy that supports flexibility and balance; 

• A company laptop and all necessary IT tools; 

• A full-time position; 

• Continuous development opportunities, guided by our Talent Development Specialist; 

• A fun and connected culture, with team events, dinners, and vitality activities; 

• A warm, collaborative atmosphere within the Blyce family. 

Interested? 

Do you enjoy combining customer communication, coordination, and technology in one role? Would you like to contribute to digital solutions that make a real societal impact?

Apply directly via the application button below.