Service Desk Specialist

Your Challenge

At Blyce, we design and deliver digital solutions that support governments worldwide, helping them transform taxation, social security, licensing, and more. As our Service Desk Specialist, you are the first point of contact for our clients across Curaçao, Bonaire, Anguilla, St. Kitts & Nevis, and beyond. You ensure every client receives timely, reliable, and professional support, making you a vital link in the success of our IT projects.

From troubleshooting technical issues to onboarding new users, you keep services running smoothly and contribute to the digital transformation of the public sector. With your proactive approach, strong communication skills, and passion for problem-solving, you create a customer experience that inspires trust and satisfaction.

Your Responsibilities

• Serve as the first line of support for internal and external clients

• Intake, assess, and resolve 1st line support requests of low to moderate complexity;

• Escalate and monitor issues to 2nd line support when needed

• Ensure timely resolution in line with SLAs and work agreements

• Monitor systems and services, responding proactively to alerts

• Manage and improve support tools, documentation, and SOPs

• Contribute to onboarding and offboarding processes for colleagues and clients

• Identify and implement process improvements

• Guide and support fellow service desk colleagues with complex cases

• Share insights and advice with internal projects, applying ITIL best practices

What we offer

• Competitive gross monthly salary between XCG 5,910 – 7,900 (based on experience and full-time employment in Curaçao)

• 23 vacation days, with the option to buy or sell 8 additional days each year

• 8.33% vacation pay

• Gross variable compensation equivalent to one month’s salary per year, paid monthly

• Gross fixed expense allowance of XCG 500 per month

• Annual reward linked to company results

• Pension plan via Guardian Group

• Hybrid working policy for flexibility and balance

• Company laptop and all necessary IT tools

• Continuous learning and career growth supported by our Talent Development Specialist

• A connected, international culture with team events, dinners, and sports activities

• A collaborative, people-first atmosphere within the Blyce family

About Blyce

Blyce (formerly BearingPoint Caribbean) has been transforming governments and communities for over 40 years. With a multicultural team of 150+ professionals across Curaçao, the Netherlands, Colombia, and Bonaire, we design and deliver platforms that improve taxation, social security, licensing, and more. Our solutions make daily life better for citizens, especially in small islands and developing nations. With passion and purpose, we build technology that matters.

What we need from you

• 5+ years of experience in a similar Service Desk role

• HBO level education (or equivalent)

• ITIL certification (mandatory)

• Fluency in Dutch and English (spoken and written)

• Excellent customer relationship skills

• Experience working in multidisciplinary, multicultural teams

• Knowledge of Agile/Scrum methodologies

• Affinity with software development and implementation processes (a plus)

About You

You’ll thrive in this role if you are:

• Customer-focused – you listen, understand, and act on client needs

• Clear communicator – able to explain solutions at the right level for each audience

• Analytical – quick to identify problems and their root causes

• Results-driven – you take ownership and deliver on commitments

• Proactive – spotting opportunities or issues early and taking initiative

Ready to Make a Difference?

Join us in transforming public services with cutting-edge solutions and a collaborative, purpose-driven team.

Ready to apply? Share your LinkedIn profile or contact details using the button below.

Have questions about the role? Reach out to us at recruitment@blyce.com.